Shipping policy
At Atelier Gilt, we strive to provide efficient and reliable shipping for all our orders. Please review our shipping policy below:
- Processing Time
- Orders are typically processed within 1-2 business days
- Custom or made-to-order items may require additional processing time
- Shipping Methods
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: Next business day (where available)
- Domestic Shipping Costs
- Standard Shipping: Free on orders over $250
- Orders under $250: Flat rate of $19.95 to cover costs of packing and shipping.
- Expedited and Overnight shipping costs calculated at checkout.
- Local delivery in Chicagoland is available at no cost.
- International Shipping
- Available to select countries, please confirm before purchase.
- Additional customs fees and taxes may apply
- Delivery times vary by destination
- Available to select countries, please confirm before purchase.
- Tracking
- Tracking information will be emailed once your order ships
- Address Accuracy
- Customers are responsible for providing accurate shipping information
- Additional charges may apply for redirected packages
- Delivery Issues
- We are not responsible for shipments delayed due to weather or carrier issues
- Please contact us within 48 hours if your package shows as delivered but hasn't arrived
- Purchase of delivery insurance is up to the customer, if not indicated at checkout , delivery issues will be resolved between the provider and the customer.
- Large or Fragile Items
- May require special handling or shipping methods
- Additional fees may apply
- Order Changes
- Contact us immediately for any changes to your order or shipping address
- We cannot guarantee changes once an order has been processed
- Lost or Damaged Items
- Please report any damage within 48 hours of delivery
- We will work with you to resolve any issues promptly
For any questions about our shipping policy, please contact our customer service team at service@ateliergilt.com